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:: Customer Support Cell

With competition being the 'key' word in every industry, even small and medium businesses have realized the importance of after sales customer support. Companies are adopting technologies at fast rate for customer satisfaction and expanding customer base.

Some facts observed by market research

  • It costs six times more to sell to a new customer than to sell to the existing one
  • 70% of customers will do business with the company again if it quickly takes care of product quality and remarkable after sales services

Remember an old rule that 80% your sales might come from 20% of your customers. So customer retention has become an important factor to consider in today's net aged economy.

CSC offers a direct interface for customers to redress complaints and reviews to the company with minimum efforts. Complaint process is completely automated in a stipulated single format monitoring the turnaround time taken by company to resolve issues.

Product Features

  • Customer Register
  • Executive Profile
  • Complaint Form
  • Service Interface / Reply Form
  • Reminder Facility
  • Complaint Archives
  • Reports

Various reports are provided to company to help analyse and plan future strategies. Customer register, daily complaint list, executive-wise complaint solving performance, complaint archives etc are few reports among other reports.

CSC is suitable from small-scale to large-scale companies who value their customers and want to extend after sales service to customers that require minimum process steps and time. Can be integrated to existing website or intranet and used across industry sectors.

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