CRM is typically defined as integrated sales, marketing and service strategy that precludes lone existence and depends on coordinated actions among the customers, the suppliers, partners and vendors. eCRM goes a step ahead and adopts a Web centric approach that synchronizes customer relationships across communication channels, business functions (sales, marketing, customer support, etc) and audiences.

E-CRM System developed by ELIXIR aims at automation of horizontally integrated business processes to provide end-to-end coordination among sales, marketing, customer service, field support and other vital customer points of interface.

Product Features

• Administrative Controls
  
• Marketing / Sales Reporting
  
• Online Order / Sales Processing
  
• Production / Inventory Status
  
• Customer Co-ordination and Support
  
• MIS Reports
  

:: Products